Privacy Policy
Last updated: August 2026
Profax IT Consultants ("Profax", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website profaxitc.com or use our services.
1. Information We Collect
We collect information you provide directly to us, such as when you submit an enquiry form, contact us, or register for our services. This may include your name, email address, company name, phone number, and project requirements. We also collect usage data automatically through analytics tools.
2. How We Use Your Information
We use the information we collect to: respond to your enquiries and provide our IT consulting services; send administrative communications such as project updates and status notifications; send promotional communications (with your consent); analyze usage patterns to improve our website and services; comply with legal obligations.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers (such as cloud infrastructure providers including Google Cloud Platform and Firebase) solely to operate our services. These providers are bound by confidentiality agreements.
4. Data Security
We implement enterprise-grade security measures to protect your personal information, including encryption in transit (TLS 1.3), encryption at rest (AES-256), Firebase security rules, and regular security audits. However, no method of transmission over the internet is 100% secure.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Enquiry data is retained for a minimum of 3 years for business records purposes. You may request deletion of your data at any time by contacting us.
6. Your Rights
You have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your data; opt out of marketing communications at any time; lodge a complaint with your local data protection authority.
7. Cookies & Analytics
We use Google Analytics 4 to understand website usage. This involves placing cookies on your device. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. We do not use advertising or tracking cookies.
8. Contact Us
For privacy-related questions or to exercise your rights, please contact us at: privacy@profaxitc.com or through our contact page at profaxitc.com/contact.